Privacy and texting terms

When you fill out a form here (setting up pickup, asking a question, or sending a message), we get what you type: your name, phone, email, and for pickup, your address and unit. When you rate a visit on our review page, we save the stars you tapped and any note you write.

When you pick up an order at the shop, our point-of-sale system may pass along your name, phone, and email so we can check in afterward.

To stop spam we keep a scrambled (keyed hash) version of your internet address, and your browser's description of itself (the "user agent"). When you type an address into the pickup form, what you type goes to Google to suggest matching addresses. This site doesn't use advertising, tracking cookies, or analytics.

To set up pickup and delivery, answer your questions, and call, text, or email you back when you ask us to. After a pickup we may send a short "How'd we do?" message, plus one reminder a few days later if you haven't tapped a star. We don't ask more than once every 90 days. If something wasn't right, what you tell us goes to the owner so they can fix it, and once it's sorted out we check in one more time to make sure.

We don't sell your information or share it with anyone for their own marketing. A few companies help us run things and only handle it on our behalf: Cleaner Signal, which builds and runs this website and our customer follow-up tools, and the services they use to host the site, store information, and send email and texts. The map on this page is from Google Maps, which follows Google's privacy policy. We'll share information if the law requires it.

We never share your mobile number or your agreement to receive texts with anyone else for marketing.

We only text you if you ticked the box on this website to get texts, or asked us to text you back. Texts are from Carriage Cleaners about your pickups and orders, and, only if the box you ticked says so, a quick check-in after pickup to ask how we did and a follow-up if something needed fixing. We text a few times a month at most. Agreeing to texts is never a condition of using our service.

Reply STOP to any text, or tell us in your own words, to stop them; we'll send one message to confirm and no more. Stopping texts doesn't change your email choices. Reply HELP for help, or call us at (404) 549-9794. Message and data rates may apply. Carriers aren't responsible for delayed or undelivered messages. We send texts between 9 AM and 8 PM.

Every email we send after a visit has a link at the bottom to stop them (it asks you to confirm), and your email app's unsubscribe button works too. Replies come straight to the shop.

We keep your information while you're a customer and as long as we need it for our records. Call us to see, correct, or delete what we have about you, and we'll take care of it.

This website isn't meant for children under 13, and we don't knowingly collect their information.

If this page changes, the date at the top will too. Questions? Call (404) 549-9794 or stop by 699 Ponce De Leon Ave NE #5, Atlanta, GA 30308.